Hotel policies of Sandbank House

General
Cancellation Policy
This policy defines how we handle cancellations

·       If cancelled up to 30 days before date of arrival, no fee will be charged but deposit is non- refundable.

·       If cancelled later or in case of no-show, the total price of the reservation will be charged.

Deposit Policy
This defines the policy for prepayment/deposit requirements.

·       33 percent of the total amount will be charged on the day of booking.

·       67 percent of the total amount will be charged at least 30 days prior to arrival.

Refund Policy

We are unable to rectify any issues the guest may have with the accommodation if the guest chooses to complain on departure or at a later date. Complaints cannot be effectively dealt with or any issues investigated or corrected at that time, therefore guests must inform us of any problems as soon as possible during their stay. No refunds will be made should a guest complain on departure or at any time after departure.

 

Children cannot be accommodated at the hotel.

There is no capacity for extra beds in the room.

·       WiFi is available in the rooms and is free of charge.

·       Free private parking is possible on site (reservation is not needed).

·       Pets are not permitted at this accommodation.

No smoking is permitted anywhere within the premises, outside areas are marked as smoking areas.

The maximum number of guest occupying a room is 2 adults.

Any faults or breakages must be reported to management as soon as possible

We reserve the right to correct any typing or pricing errors and prices on the website may vary from the brochure.

The person responsible for the booking must be 21 or over

This is an adults only B&B

Bookings made through affiliate booking sites are only provisional until confirmed by Sandbank House

Failure to comply and agree with these terms and conditions may make you liable to lose your booking or right to stay in the property without a refund.

 

*when booking with Sandbank House you must agree to the terms and Conditions in order to make your reservation.